Part 1 Warm-up

Listen to the following short passage and fill in the blanks with the words or phrases you have heard.

Meeting a tour group is the first step in the work of a tour guide.In order to create a good 1 with the guests,a tour guide must make full preparations beforehand.First,a tour guide should get 2 information about the group such as the name of the group leader,the number of tourists,their 3 and even their religious beliefs.Then a tour guide must study the itinerary carefully and 4 all details for transportation and accommodations.Finally,a tour guide should know the tour group’s arrival time.He or she and the bus driver should arrive at the airport or the railway station 5 30 minutes in advance.